Covid-19: Delays and fulfillment estimates

Along with the safety of our employees, our priority is to continue supporting online store customers. We think that it's especially important during these times to support our employees to work from home however we can.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.

Please be prepared for delays

Our fulfillment times will be longer than usual and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

We're closely communicating with our partners to make sure they can supply us with adequate stock levels from their distributed network of wholesalers.

We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 8 backup facilities in the US, Europe, and Australia, and we're looking for more options.

We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.